In today’s world whe­re the infor­ma­ti­on tech­no­lo­gy and com­pa­nies are inse­pa­ra­ble, the role of an IT con­sul­tant beco­mes very signi­fi­cant. In this regard, it is important to have a clear idea about their roles and respon­si­bi­li­ties and what are their deli­ver­a­bles as far as cus­to­mers are con­cer­ned. The star­ting point is to under­stand that com­pa­nies hire IT con­sul­tants to give a push to auto­ma­ti­on to the maxi­mum pos­si­ble extent, after taking into account spe­ci­fics. They play a big role in inte­gra­ting IT ser­vices to the core busi­ness objec­ti­ves of the cli­ents for whom they are working. Hence, the tasks of an IT con­sul­tant are mul­ti­fa­rious and can­not be loo­ked at from the nar­row prism of auto­ma­ti­on and com­pu­te­riz­a­ti­on alone.

Con­sul­ting Sta­ke­hol­ders and Com­ing Out with an Action Plan

The star­ting point as far as the func­tions and respon­si­bi­li­ties of any IT con­sul­tant is to sit down with all the sta­ke­hol­ders and under­stand their requi­re­ments. Once they have gone through this pro­cess, their job is to clear­ly defi­ne the objec­ti­ves of the IT pro­ject that they will be taking up. It would also call for making chan­ges to some pro­cess flow kee­ping the auto­ma­ted envi­ron­ment into account. Any move­ment from a manu­al pro­cess to an auto­ma­ted envi­ron­ment would have to be gra­du­al. Howe­ver, it is likely that any expe­ri­en­ced IT con­sul­tant would be able to give a bench­mark bud­get requi­red to get the job done. This would inclu­de the infor­ma­ti­on sys­tem requi­re­ments, human resour­ces and various other rela­ted matters.

Recom­men­da­ti­on Is Also an Important Assignment

It also would be per­ti­nent to men­ti­on here that a good IT con­sul­tant is one who makes workab­le and imple­men­ta­ble recom­men­da­ti­ons after taking the ground rea­li­ties into account. It may not be always pos­si­ble to move to a 100% auto­ma­ted sta­te, when things are being moved from scratch. Hence, he or she would have to go through the ent­i­re pro­cess flow tho­rough­ly and then recom­mend what he thinks would be in the best inte­rest of the customers.

Infor­ma­ti­on Gathering

Giving the right infor­ma­ti­on and feed­back to their cli­ents is perhaps the most vital task of an IT con­sul­tant. The infor­ma­ti­on may have to be sourced intern­al­ly and extern­al­ly. This would call for under­stan­ding the various pro­ce­du­res and pro­ces­ses intern­al­ly. The same may need to be bench­mar­ked to what com­pe­ti­ti­on is offe­ring. Hence, this would also requi­re gathe­ring infor­ma­ti­on from com­pe­ti­tors who are into simi­lar line of busi­ness acti­vi­ties. This is a time con­suming and labo­rious pro­cess, and the infor­ma­ti­on has to be pre­cise, accu­ra­te and hel­pful for the cus­to­mers to take the right decision.

Imple­men­ta­ti­on, Trai­ning, Handholding

Once the basics have been estab­lis­hed, the next job is to get into the pro­cess of put­ting the objec­ti­ves in place. It would call having the right human resour­ces to imple­ment what has been agreed upon. This would call for trai­ning the employees and other sta­ke­hol­ders of the cli­ents. The­re also would be the need to hand-hold the end users so as to make the best use of such auto­ma­ti­on processes.