In today’s busi­ness world out­sour­cing have beco­me a popu­lar con­cept that enhan­ces the per­for­mance of orga­niz­a­ti­ons by unbur­de­ning their resour­ses, redu­cing cos­ts and at the same time achie­ving bet­ter results fas­ter. Out­sour­cing has impac­ted all indus­tries and orga­niz­a­ti­ons, small or lar­ge. IT indus­try is one of the indus­tries bene­fi­t­ing from out­sour­cing due to the natu­re of IT jobs. Out­sour­cing IT ser­vices have gai­ned a lot of atten­ti­on of orga­niz­a­ti­ons, and for a good rea­son; howe­ver, unless the pro­cess of out­sour­cing is approa­ched in the right way, unde­s­i­ra­ble out­co­mes will result. Out­sour­cing is only effec­ti­ve when the right path is taken, from selec­ting a firm to offer ser­vices (this is the cor­ner­stone of out­sour­cing) to the exe­cu­ti­on of tasks, which high­ly depends on the com­pa­ny that has been cho­sen to pro­vi­de ser­vices. This arti­cle loo­ks at the key aspects of IT out­sour­cing and the effort it takes to get the desi­red results.

Defi­ning your scope and sche­du­le of the project

This is the first and most cru­cial step, lay­ing out the objec­ti­ves, sche­du­le, and expec­ta­ti­ons. This is a gui­de to the ent­i­re out­sour­cing pro­cess; it gives direc­tion to the out­sour­cing pro­cess. The very first thing to do in this step is clear­ly to defi­ne the objec­ti­ves, high­ligh­t­ing what out­co­me is tar­ge­ted; this could inclu­de incre­a­sing the secu­ri­ty of a given sys­tem, buil­ding a new soft­ware or instal­ling a bet­ter net­work sys­tem. The objec­ti­ves should be detail­ed and not vague­ly defi­ned. The com­ple­te and accu­ra­te infor­ma­ti­on should be gene­ra­ted as a part from the orga­niz­a­ti­on nee­ding it for plan­ning pur­po­ses. It will be requi­red by the ser­vice pro­vi­der for their plan­ning, cost eva­lua­ti­on and effec­ti­ve tasks execution.

Eva­lua­ting the Options

The­re is a gre­at num­ber of opti­ons when it comes to out­sour­cing IT ser­vices; this is becau­se the fle­xi­bi­li­ty of IT ser­vices makes it pos­si­ble for some ser­vices to be out­sour­ced from any part of the world with ease and high level of effi­ci­en­cy. When eva­lua­ting the best alter­na­ti­ve avail­ab­le, it is impe­ra­ti­ve that pri­ce is not used as the pri­ma­ry deter­mi­nant of the most sui­ta­ble can­di­da­te. The fol­lowing fac­tors should be taken into account in eva­lua­ting the best ser­vice provider.

  •  IT Spe­ci­fic Cate­go­ry. IT is a broad field that ent­ails many dif­fe­rent cate­go­riz­a­ti­ons ran­ging from net­wor­king, soft­ware deve­lo­p­ment, gra­phic design, data­ba­ses and data sci­ence, and many more. This calls for an orga­niz­a­ti­on to nar­row down to the spe­ci­fic ser­vice pro­vi­ders that offer the requi­red ser­vices. A firm that offers all the ser­vices may not be as effec­ti­ve as the firms that spe­cia­li­ze in pro­vi­ding spe­ci­fic ser­vices, as they are more spe­cia­li­zed in that area. Hence, whe­re the pro­ject is sen­si­ti­ve, it is ide­al to choo­se a firm that spe­cia­li­zes in the spe­ci­fic area.
  • Expe­ri­ence and Com­pe­tence. Expe­ri­en­ced ser­vice pro­vi­der is the best bet to get­ting excel­lent results. Check the ser­vice provider’s expe­ri­ence to find out if they are capa­ble of pro­vi­ding the reques­ted ser­vices and deli­vering the expec­ted ser­vice quality.
  • Repu­ta­ti­on. The firm or com­pa­ny image is one of the key aspects of IT out­sour­cing; it hel­ps in eva­lua­ting the opti­ons to iden­ti­fy the right ser­vice pro­vi­der. A ser­vices pro­vi­der with a good repu­ta­ti­on and good cus­to­mer feed­back is an ide­al option.
  • Com­mu­ni­ca­ti­on and Working Con­ve­ni­en­ce. Com­mu­ni­ca­ti­on is one of the major suc­cess ingre­dients in any task; it is ide­al to choo­se a ser­vice pro­vi­der who is acces­si­ble and easy to work with.

Get­ting into contract

The abo­ve fac­tors should be con­si­de­red during eva­lua­ti­on of the ser­vice pro­vi­ders, and when a sui­ta­ble can­di­da­te is iden­ti­fied, it is cru­cial to check if the ser­vice pro­vi­der is licen­sed and is com­pli­ant with the sta­te laws. After iden­ti­fy­ing the right ser­vice pro­vi­der, it is essen­ti­al to draw a writ­ten con­tract for legal com­pli­an­ce and also to help sol­ve dis­crepan­ci­es, if the things go wrong during the project.